Refund policy

At WIJDAN, we aim to deliver your fragrance experience smoothly and safely. 
Every order is carefully packed to ensure your perfume reaches you in the best condition.

1. Delivery Time
We offer delivery across Pakistan.
● Karachi: Delivery within 24 hours.
● Other Cities Across Pakistan: Delivery within 3–5 working days.
Delivery timelines are estimates and may vary due to courier delays, weather
conditions, public holidays, or unforeseen circumstances.

2. Shipping Charges
Enjoy FREE shipping on every order across Pakistan.
There are no additional shipping charges for standard delivery.

3. Order Processing
Orders are processed after confirmation. Our team may contact you to verify your
order details, phone number, and delivery address.
Orders placed on public holidays or outside regular business hours may be processed
on the next working day.

4. Order Tracking
Once your order has been dispatched, you may receive tracking details through SMS,
WhatsApp, or another communication channel.

5. Incorrect Address or Unavailable Customer
Please ensure that your shipping address and contact number are accurate.
If the customer is unavailable at the time of delivery or provides an incorrect address,
delivery may be delayed. Additional delivery charges may apply for re-shipping.

6. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48
hours of receiving your parcel.
Please share your order number and clear pictures or an unboxing video so our team
can assess the issue and provide an appropriate resolution.